Here are the answers to some Frequently Asked Questions, also, please read our Terms & Conditions, taking note of our Cancellation, and the individual apartment Booking Conditions.
What does Nieva provide?
Nieva is the leading global provider of fully furnished residences, serviced apartments and suites for travellers looking for a hotel alternative. Through our tiered product structure we offer unique and differentiated accommodation and service profiles at distinct price points to customers worldwide.
What is the difference between a hotel and a serviced apartment?
Serviced apartments are gradually emerging as the most preferred place to stay for both corporate and leisure travellers today. A serviced apartment is a rental facility, like a hotel, where you can stay for a few days or a few weeks depending on the nature and purpose of your visit.
Many guests prefer to stay at serviced apartments when they relocate to a new city and have to look for a permanent place. The reason why serviced apartments are the preferred choice for those who seek transit accommodation either for short-term or extended stay is because living at a serviced apartment feels much like living at home. Serviced apartments are operated much like hotels-- you reserve rooms by calling or writing to the property, you follow a check-in and check-out schedule, and you don't have to pay extra for services such as housekeeping, maintenance and utilities. At Nieva, All our Serviced apartments offer all the amenities & services that a Luxury Hotel provides if not more. The similarity, however, ends here.
- Serviced apartments are usually 30% to 35% less expensive when you compare them to hotels. This is because the pricing structure at serviced apartments is predicated on longer duration stays thus resulting in significantly higher occupancy ratios.
- Serviced apartments are more spacious allowing you to literally spread yourself all over the place. All Nieva apartments have a Kitchen, Lounge room, Dining Room & thus offer a lot of space as compared to Hotels.
- Service apartments offer a more homely experience and are thus the most preferred choice for long stay business traveller. The Guests also have the advantage of cooking there own meals in a Service Apartment.
- Service Apartments are also pet friendly. At Nieva Apartments, We love pets and welcome them.
At Nieva, We offer various types of Accommodations:-
Where are Nieva serviced apartments located?
- Serviced Apartment.
- Luxury Serviced Apartment.
- Budget Hotels.
Nieva has its network of Serviced Apartments in Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Gurgaon, Goa, Noida, Greater Noida, Pondicherry, and Manali & Kochi. We are expanding our network of Serviced Apartments with each passing day and soon will have Serviced Apartments located in every part of India in our offerings.
Are taxes included in the price?
Taxes are not included in the price of the Apartments and vary for every individual apartment. For more details, kindly see individual apartment booking conditions.
Are the prices per person or per apartment?
Prices are for the apartment rather than per person, however the number of persons permitted to occupy an apartment is limited to the number of beds provided. If you enter your arrival date, number of people and number of nights, the price will be calculated for you automatically.
How much do I pay to make the booking?
To secure a booking we require a 25% deposit to be paid on credit card. This amount shall be refundable subject to the cancellation policies of Nieva.
How and when do I pay the remaining balance?
On arrival you are asked to sign a credit card slip that covers the remaining balance of the rental charge.
Is there a security deposit that I have to pay on arrival?
You will be required to provide credit card details or another form of payment to act as security during your stay. This may vary from individual apartments. For more details, kindly see individual apartment booking conditions.
How accurate are the availability Calendars?
When you make a booking or reservation request we will double check availability before confirming back to you. You should never assume that an apartment is booked for you until you receive confirmation from us.
How secure are my credit card details?
We use the strongest commercially available encryption technology when you send your credit card details to us. Also, as we host our own website (we do not use a 3rd party host) the details are sent directly to us, encrypted all the way.
Where will we get the keys?
On arrival you will be asked to sign a credit card slip that covers the balance of the rental charges. On receipt of this payment you will be given the keys.
What time can we arrive and depart?
The times vary by apartment but Check-in is generally between 12pm and 4pm, on the day of arrival and Check-out is 12 Noon, on the day of departure, however we will try to accommodate your requirements if different. Full details of you chosen apartment's policy will be provided in a confirmation e-mail, when you book.
Who will meet us at the apartment?
When you book we will ask you your anticipated arrival time in order that we can arrange for a greeter to be expecting you. In most cases you can proceed directly to the apartment, or an adjacent building, to pick up the keys. This will be supplied to you in a confirmation e- mail after you book.
What happens if something goes wrong whilst I am staying in the apartment?
At Nieva, our Customer Support Team works round the clock to provide you a memorable stay. You can contact the team anytime with your concerns.
What happens if I need to cancel?
If, for any reason you need to cancel the booking - please notify us immediately by email, fax or phone. How soon the booking starts dictates the cancellation fee that applies. Please see our Terms and Conditions and the individual apartment description pages for more details on cancellation policies.
What if I don't like the apartment when I arrive?
Please call us immediately. We want everyone to be happy with their choosen apartment. For that reason we provide many photos and an honest, accurate description to ensure that you know what you are booking. There should be no surprises when you arrive. If you have reasonable concerns or doubts about an apartment we will try to deal with them at the apartment or accommodate you elsewhere subject to availability. If you choose not to take the apartment for reasons that we consider to be unreasonable the cancellation policy will apply.
Can I bring my bicycle, motorbike, Car, etc.?
We have enough parking space to take care of such needs. However Nieva has to be intimated beforehand for any such requests.
Are there extra charges for gas, electricity or water?
There are no additional charges for gas, electricity or water. Separate allowances should be made for telephone calls, subject to VAT. However for a booking of more than a month, some of our individual apartments carry such charge. For more details, kindly see individual apartment booking conditions.
What is the minimum stay?
Normally the minimum stay is 1 night, but please check your chosen apartment details. There is no maximum booking requirement. Bookings are subject to availability.
Do the apartments provide wheel-chair access?
Some of our apartments have lift access, but may still have one or more steps to negotiate. Please contact us to discuss your requirements before booking.
Do I have to pay for children?
Please check each apartment's description page for additional Booking Conditions.
Do you provide cots and high-chairs?
Yes, subject to availability, we can provide a cot and a high-chair. Please contact us to discuss your requirements when you book.
Who are our clients?
NievaWorld serves thousands of business travellers, expatriates and contractors every week, plus organizations including officials, military, entertainment industry, small and mid-sized businesses, professional sport teams, leisure travellers, seniors and more.
Are pets welcome?
Yet another advantage to serviced apartments is the availability of pet-friendly locations. At Nieva, We love Pets and welcome them with an open heart. However Nieva has to be intimated beforehand for any such requests.